Syncare Care
Privacy notice
Last updated: 31 de octubre de 2026 / October 31, 2026
Your information supports your care. Here is how it is used and how you can manage your rights.
Controller and scope
Marlen Osorio Olivares, operating under the Syncare brand, at Av. Ferrocarril de Cuernavaca 214, Polanco V Sección, postal code 11560, Mexico City, Mexico, is the controller of the personal data described here. This notice covers Syncare Care, care services and access for clients, authorized representatives, nurses, supervisors and coordination staff.
Personal data
Depending on your relationship with Syncare, we process your name, verified phone, language, account identifier, care address, relationship to the patient, assignments and schedules. Care records may include patient name and birth date, health and care information, nursing logs, instructions, written vital signs, approvals and care evidence. Health information is sensitive. Where applicable, an authorized representative acts for the patient, including minors; patients do not need their own account or phone.
Necessary purposes
We use this information to verify access, link accounts to authorized services, coordinate shifts, deliver and document care, communicate with your team, record requests and approvals, handle incidents, secure accounts and process privacy requests. Sensitive data processing is subject to the consent required by applicable law and its lawful exceptions. This notice does not replace the authorizations required for healthcare services.
Permissions and information you choose to share
Location is obtained when you choose to share it in a chat or help request. The microphone is used for calls and voice messages. You choose the files you share; a camera permission description does not activate the camera. You can decline permissions or change them in iPhone Settings; related features may be limited. Messages, files and delivery states are retained when they form part of your care service.
Providers and recipients
Authorized Syncare personnel have access according to their role and assignment. Technical providers include Twilio for phone verification, Apple for app distribution and push notifications, LiveKit for enabled calls, Pusher for update signals and Aztraliz for the Administration chat, as well as hosting and storage providers. They may process data outside Mexico according to their function and applicable protection terms. Lock screen notifications use generic content. We do not sell health information or use Syncare Care for personalized advertising.
Administration attachments
Files sent in Administration are shared with the Aztraliz integration. Its storage links may be shareable by recipients. Internal chats have their own access controls. Only share necessary files and avoid forwarding links containing health information to unauthorized people.
Retention and deletion
We retain data as needed for care services, request handling and applicable obligations. Clinical records and care evidence may require legal retention after account closure. When processing a deletion request, we determine which data can be erased, restricted or retained, the reason and the applicable period, and communicate the outcome. Requesting account deletion does not automatically erase clinical records.
Your rights
You can request access, correction, cancellation or objection, withdraw consent or limit data use by contacting hola@syncare.com.mx. State the right you wish to exercise and a contact method. We will verify identity or representation through an appropriate channel and explain requirements, timing and the outcome under applicable law. Do not send identity documents or clinical records in your initial email. There is no handling fee, apart from any legally permitted reproduction costs.
Delete your account in the app
Open My account → Profile → Delete my account → Confirm request. You receive a reference and can check request status on the same screen. Coordination contacts you at your verified phone with the timeframe and outcome. If you cannot access the app, email hola@syncare.com.mx with the subject Account deletion. This covers your account and associated personal data except data that must legally be retained. Submitting a request does not automatically cancel contracted care or confirm that data has already been erased.
Security and demonstration
The app uses HTTPS, revocable sessions, the device keychain and role-based access. Private files have server access controls and encryption. The demonstration labeled Fictional data uses local records and simulated communications: it does not create an account, send SMS or contact real staff or patients. The iOS app has no advertising or advertising tracking. Apple may collect TestFlight diagnostics and feedback under its own terms.
Changes and contact
Changes to this notice will be published at this address with the updated date. For privacy questions or request progress, contact hola@syncare.com.mx. Care authorizations and specific service conditions are communicated through Syncare's contracting channels.
Using Syncare Care
Use your own verified account and only access services assigned to you. The app helps coordinate care and record communications; it does not replace a clinical assessment or emergency services. Requests require confirmation from the care team. TestFlight features may change during testing; care service terms are agreed separately with Syncare.